[PDF.04nz] Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies (Suny Sieres in Speech Communication) (Suny Series, Speech Communication)

Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies (Suny Sieres in Speech Communication) (Suny Series, Speech Communication)

[PDF.eh46] Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies (Suny Sieres in Speech Communication) (Suny Series, Speech Communication)

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 | #524814 in Books |  State University of New York Press |  1994-12-05 | Original language:English | PDF # 1 |  9.00 x.47 x6.00l,.72 | File type: PDF | 208 pages

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||0 of 0 people found the following review helpful.| Crisis Management 101|By J.W.|If this book represented the totality of Benoit's work on apologia, it would easily garner a five star rating. However, even a quick google search reveals Benoit's original work is outdated and stands in desperate need of renovation and consolidation. This is one of the most creative and interesting reads you have never heard of.|0 of 0 people fou

"This book deals with a form of public discourse that also occurs in everyday interaction: image restoration. When one encounters certain messages (criticism, complaints, accusations, blame, censure, condemnation, rebukes, reproaches, objections) or is suspected of wrongdoing, failed obligations, mistakes, or embarrassments, one needs to know how to respond, both mentally and behaviorally. The author is very thorough in his list of situations that lead to image restorati...

You easily download any file type for your device.Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies (Suny Sieres in Speech Communication) (Suny Series, Speech Communication)   |  William L. Benoit. Just read it with an open mind because none of us really know.

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